Important update – Transition from KODAK to NRS-Compliant Solutions in South Africa.

FAQ 

Are the alternative products you offer compatible with my existing setup?
In order to confirm this for you, you need to reach your technical support advisor to provide information on your current system set-up to better advice.
Do keep in mind, we offer the Solis and Sunsynk inverter range as alternatives that are compatible with Kodak batteries.
The Kodak inverters are also compatible with most of our existing batteries, i.e., Pylontech, Freedom won, Revov, Hubble Lithium.

Will I need to replace my entire system if I switch to a different brand?
No, Kodak inverters and batteries have cross compatibility with a lot of batteries and inverters in the market.

Can I mix the discontinued brand’s batteries with a new inverter?
Kodak batteries are compatible with a lot of industry leading inverters i.e. Solis and Sunsynk inverters.

Will there be any buy-back or trade-in options for existing stock? 
Yes, we will be implementing a buyback process for batteries with refund value calculated from battery age since the start of the warranty period 

What should I do if I have a faulty Kodak in future? 
You will have to contact one of our technical support advisors to assist you book the faulty unit to any of our service centers. We will continue testing and repairing faulty units under the warranty period. 

Will there be any remaining stock available after the discontinuation date for returns/warranty claims?
Yes, we will be procuring all service-related parts to ensure repairs are done timeously with a buffer stock for warranty replacements in unrepairable conditions. 

Will I be in trouble if I keep the non NRS certified Kodak installed? 
The regulation enforcement highlights the need for homeowners to register their systems before March 2026 to avoid fines and ensure compliance. Being tied to the grid and not registering will result in penalties. For an outlined process by Eskom click here 

Will this affect my warranty on my current Kodak system?  
No, the standard warranty period is still applicable. 

Can I still purchase Kodak spare parts for maintenance and repairs after the discontinuation date? 
Yes, spare parts will be available as we will still be servicing Kodak units post discontinuation period to ensure we honor the warranty. 

Will firmware updates and software support still be provided? 
Yes, we have a dedicated team of technical support advisors who can share the latest firmware updates upon request. 

Will you still stock spare parts for future repairs? 
Yes, we will continuously stock spare parts across our service centers to ensure repairs are completed timeously. If you have any questions or require support during this transition, please don’t hesitate to reach out.